Full UX audit that improved the SaaS app’s business performance
Saas, CRM migration
Services we provided
— UX audit
— Design strategy
When you have “Clean Design” you can sell it easy
We stood in the customer’s shoes and understood the key objectives to be reached with the UX audit. UX audits are typically conducted for existing products, which means that there’s already a team involved in the business development strategy and product vision. It’s critical to synchronize with the client’s team and to ask the right questions. In this way, we found really useful solutions that will have a positive impact on both business and users.
As a result of the first step, we got the final document which helps us understand how stakeholders see their project from the business standpoint, which business metrics need to be improved, who their product’s users are, what are the pain points in the current product.
UX Audit Methodology
Director of Growth Operations